Posted on 28 Comments

About International Shipping关于美国之外的订单

Dear customers,

Thank you very much for supporting our business.

We have found that orders sent out of US get delayed on its way due to current crisis. So we have decided to stop taking orders from outside of US (mainly Canada). Orders have not been sent out will be refunded. If orders on their way do not make into Canada after one week will also be refunded. We will take the loss of packages and shipping cost.

We are very sorry for the inconvenience.

Regine

尊敬的客户,

感谢你们对我们的支持。

最近我们发现发往加拿大的订单出现了不同寻常的延迟。因为疫情的缘故,物流受到了影响。因此 我们决定暂时停止接收国外的订单(主要是加拿大)。已经提交,但是还没有发出的订单将取消并如数退款。已经发出去,但是从今天起到一个星期后,如果包裹还没有进入加拿大,那么,我们也会如数退款。包裹及其邮寄产生的损失,我们来承担。

很抱歉非常时期给大家造成了不便,谢谢大家的理解和支持。

兔妈

Posted on 28 Comments

About Order Status/关于订单状态的声明

Here is our procedure for processing orders:

  1. Once your order is payed, system will send order details to your mail address. This is an auto mail so your mailbox may categorize it into Spam/Junk…. So please double check;
  2. We will pack the seeds and arrange shipment in 1~2 business days. However we have received several times orders compared to what we usually get, some of the orders may takes 3 business days to process;
  3. Once order is sent out, system will send shipping information including tracking to your mail address. You may need to check spam/junk files in case your mail box put our system mails in there;
  4. We ship seed with USPS first class in yellow bubble envelope. Usually it takes 3~4 business days to arrive if you are in US, it takes up to 10 business day in Canada. Considering current crisis, it may be longer. Please check the tracking we send to you for details.

We are working overtime to process orders so gardeners can receive their orders soon. We cannot get somebody in our house to help with orders due to COVID 19. Questions regarding to what vegetables to grow, how to grow, gardening questions will not be answered at this time. I apologize. There are hundreds videos available on our YouTube Chanel Asian Garden 2 Table and 种菜的兔妈. Use searching function on YouTube to find the topics your are interested.

Our seed package has growing temperature/product description/simple planting guide on it. Especially growing temperature, it will help you to choose the best time to grow in your area. Here is a link to our video on choosing growing season for your vegetables: English version and 中文版本. Please check them out. They are really useful.

Thank you very much for your support and understanding.

Stay safe.

Regine

简单说明一下我们处理订单的流程:

第一,你的订单付款完成后,系统会自动往你的邮箱发送订单详情(请确保你的邮箱地址正确)。因为是系统邮件,你的邮箱可能把它归入诈骗或垃圾邮件里,请在里面查看一下;

第二,我们收到订单了以后一般要1~2工作日处理;现在是种植季节,我们收到的订单是平时的好几倍,所以一些订单可能需要三天,但是我们全力以赴,尽快发货;

第三,订单发出以后,系统会自动往你的邮箱发送发货详情,其中有跟踪号;同样的,这个系统邮件可能被你邮箱归档到垃圾/诈骗里,所以也请在那里查看一下。

第四,我们用美国邮政fiirst class邮寄种子,装在黄色泡泡信封里。美国境内一般3~4个工作日到达,加拿大可能要10个工作日;现在非常时期,个别包裹要慢一些。请大家理解,这是美国邮政的标准速度,我们也不可能“要求”他们“快点”的。

我们现在加班加点的处理订单,这是我们一年中最最最忙的时段,一般也只有一两个月的时间。因为疫情,我们没法从外面请人来帮忙,所以真的是时间有限。今年有很多新手客户,咨询了如何选购蔬菜,什么时候种,怎么种的问题,这些问题不是两三句话就能讲清楚的,所以请原谅我们暂时回答不了。我们油管上有几百个视频,很多蔬菜的种植方法都有介绍:Asian Garden 2 Table种菜的兔妈。进入我们的频道以后,搜索你感兴趣的蔬菜名(蔬菜名和我们网站用的名字是一致的)。我们往下还会制作更多视频。

我们种子的包装上有种植温度/品种简介/种植方法简介。特别是种植温度,可以帮助你根据本地气候选择种植季节。我们有中英文视频介绍用种植温度选择种植季节:English version中文版本。这个视频真的很有用,凝结了我多年来的种植经验。学会的这个方法,基本上什么蔬菜都能应用上,选好种植季节,就成功了一半了。

最后就是网友们建议的添加中文名字,我们用的系统不能识别中文代码,如果产品名字里含有中文,有可能在生成订单的时候出错,订单没法生成。所以我们的产品名称统一用英文,但是每个产品下面我都有加上中文介绍。以后等忙季稍微过去一些,我会增加中英文种植信息和视频的。

谢谢大家的支持和谅解。疫情期间,请注意安全。

兔妈

Posted on 96 Comments

AG2T Website Update!

Update on Feb. 17 2020

Payment with PayPal and Debit/Credit card is working properly now.

Still working on adding more products and information. Thank you for your patience and support.

Regine

We are updating our website to simplify and make it easier to navigate and faster to load. While we are doing this some products may temporarily not be available. Previous account information has also been removed, and will need to be re-entered if you wish to have an account.

There is some problems checking out with credit/debit card now. We will need to work with PayPal to resolve this issue tomorrow when PayPal supports return back to work.

We apologize for any inconvenience this may cause.

Please leave us a comment to let us know what you think!