Posted on 19 Comments

订单延迟Order Delay 2021

应一些菜友的要求,我们在清关通过后就把新种子开始在网站上出售,因为有部分人担心种子不够买,所以想第一时间下单。我们上周种子一到仓库就开始加班加点整理和包装新种子,因为品种特别多,工作量很大。到了这周我们才开始寄出新种子的订单。这中间造成了10天的延误。这十天,我们接到了大大超出预期的订单数。

我们非常抱歉发货延迟给大家造成不便。我们现在一天睡五个小时,其他时间都在包装种子,打包发货。争取尽快把种子送到大家手里。上周收到的订单会在这个星期,按照先后顺序发出去。

另外,我们这些种子都是新的,2020年收的,用不完可以放到下一季。很多种子放个一两年完全没问题。

再次感谢大家的支持和理解。

Since we received our new seed shipment last week, we have been working on sorting and packing new seeds. There are close to 300 varieties so it is a huge work load for us. We had things straight out and start shipping orders this week. We open the sales after custom released our shipment because some of our customers wanted to order at the first place so the seeds they like will not be sold out. In the past week, we have received much more orders than we expected. During this time, we have about 10 days later than our regular shipping speed.

Now we are working 16 hours a day in order to pack and ship your orders as soon as possible. We are very sorry for the delay and sincerely apologize for the inconvenience.

BTW, our current seeds are new harvested at the end of last year. So most of them are good to use for a couple years if you store them well.

Thank you very much for your support and understanding.

Best regards

Regine & Kent

19 thoughts on “订单延迟Order Delay 2021

  1. Hi Regine & Kent,

    When I reviewed my order I found that I double-ordered one packet of the Spicy Pepper Spicy Beauty. Could you please change one packet of Spicy Pepper Spicy Beauty to Eggplant green round? My order number is 11677 (March 16)
    I really appreciate your help!

    Please ignore my previous email as I sent that email before checking your notice on the website.

    Many thanks for your updates!

    1. Yes, will do that. Your order is sent today.
      Thank you.
      Regine

      1. Hi Regine,

        I order some seed on March 11. my order# is 11289 and I just want to know when I can receive it,
        Thank you.

  2. Hi there,

    I put an order in your website but put a wrong address. The order number is Order :#10059. In my original mail address is 12004 bright landing ct ,Pearland,tx.
    Could you please use the correct address: 12003 bright landing ct,pearland,tx.

    Thanks!

    Jun

    1. Hi Jun,
      Your package was delivered to 12004 on March 8.
      It should be your neighbor next door. Do you think you can ask them?
      Please let me know if there is anything I can do.
      Thanks.
      Regine

  3. Hi Regine & Kent,

    My invoice ID is WC-PPADV10588 (March 6). Could you please let me know if my order is in transit now?

    Thanks,
    Che

    1. Hi Xiangli,
      https://tools.usps.com/go/TrackConfirmAction_input?qtc_tLabels1=9400111298370133128274
      USPS says it will be later than expected.
      Best regards
      Regine

  4. Hi there, I placed order few days ago, please check my order and shipping status. I can’t find my order number but my order name is John Chang and in sicklerville New Jersey. I have sent you email twice but not get any reply . Please check for me and let me know thanks in advance

    1. Hi John,
      Your order is received and will be shipped today.
      Best regards
      Regine

  5. Hi, I placed order 11579 on 3/14/21 for some vegetable seeds. It’s almost 2weeks, l have not yet received it. It’s almost the time to plant them. Can you please give me a timeline when will I receive the package?
    Thanks,
    Hong

    1. Hi Hong,
      It will be delivered today according to USPS tracking.
      Best regards
      Regine

  6. Hi, Regine,

    Could you check my order 11508? I have not received any email regarding this order, did you received it? And did it shipped? I have sent you an email on 3/16, and did not get any reply.

    1. Hi Xiaoran,
      It will deliver today according to USPS tracking.
      Best regards
      Regine

  7. 兔妈·:我3月17日的订单11748,收件人shugenzhu还是wanlingguan已经忘了。因遗漏了冬瓜,18日发了电邮请求减少两种南瓜种子各 5 粒,以换黑美人冬瓜籽 10 粒。或者冬瓜籽再付款,可以与上次订单同时交付。期待您成全。

    1. Wanling你好,
      真的很抱歉,没有看到你修改订单的邮件。
      我们的种子都是按一定的数目包装的,不好拆开来卖。
      你的订单已经发出去了。
      追踪号:9400111298370793837288
      有什么问题请发邮件到info@asiangarden2table.com
      祝好
      兔妈

  8. 我3月19号买了些黄瓜种子,现在还没有收到?如果还没有寄出,想加一个豇豆种子。
    [Order #11879] (March 19, 2021)

    1. 你的订单已经在路上了哦,应该快到了

  9. HI,
    Would you let me know the progress of this order. Thank you. I don’t have the order #

    You sent a payment of $40.16 USD to Asian Garden 2 Table (reginezeng@gmail.com)

    Transaction ID
    3PU12080BX139012M

    Transaction date
    Mar 25, 2021 20:19:52 PDT

    Merchant
    Asian Garden 2 Table
    reginezeng@gmail.com
    727-800-6776

    Instructions to merchant
    You haven’t entered any instructions.

    Invoice ID
    WC-12318

    Shipping address – confirmed

    Trang Cao
    6604 Vintage Dr.
    Arlington, TX 76001
    United States

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